Get real-time updates on your shipment status
Can't find your order number? Check your confirmation email or contact support.
Orders are processed within 24-48 hours of placement. You'll receive a confirmation email immediately and a shipping notification once your order is dispatched.
Standard US shipping takes 5-7 business days. Free shipping is available on qualifying orders. Expedited options are available at checkout.
International orders typically take 10-15 business days. Delivery times vary by location. Customs fees may apply based on your country's regulations.
Have your tracking number? Track your package directly on the carrier's website:
To track your Brain C-13 order, enter your order number and email address in the tracking form above. You'll receive real-time updates on your shipment status, including processing, shipping, and delivery information. You can also use the tracking number from your shipping confirmation email to track directly on the carrier's website.
Your order number can be found in the confirmation email sent immediately after your purchase. It typically starts with 'ZL-' followed by numbers (e.g., ZL-123456789). Check your inbox or spam folder for an email from Zenith Labs with the subject "Order Confirmation." If you can't find it, contact our support team with your name and email address.
Most Brain C-13 orders are processed within 24-48 hours and delivered within 5-7 business days for US orders. International shipping may take 10-15 business days depending on your location. You'll receive a shipping confirmation email with tracking information once your order is dispatched.
Zenith Labs ships Brain C-13 orders via trusted carriers including USPS, UPS, and FedEx for domestic orders, and DHL for international shipments. The carrier is selected based on your location and the shipping method chosen at checkout. You'll receive tracking information via email once your order ships.
If your order hasn't arrived within the expected timeframe (7 business days for US, 15 for international), please first check the tracking status using your tracking number. If the tracking shows delivery issues or the package is lost, contact our customer support at [email protected] or call (800) 928-1184. We'll investigate and ensure your order reaches you or provide a full replacement.
Address changes can only be made before your order ships. If you need to update your shipping address, contact our customer support immediately at [email protected] or (800) 928-1184. Once an order has shipped, we cannot modify the delivery address. If your package is undeliverable, it will be returned to us and we'll work with you on reshipment.
Yes! Zenith Labs offers free shipping on qualifying orders within the United States. Multi-bottle packages typically include free shipping. Check the current promotions on our website for specific free shipping offers. International orders may have shipping fees based on destination.
Our friendly customer support team is here to assist you with any questions about your order or shipment.
We typically respond to inquiries within 24 hours.