Privacy Policy | Brain C-13 Zenith Labs - Data Protection & User Rights

Privacy Policy

Your privacy is important to us. Learn how Brain C-13 Zenith Labs collects, uses, and protects your personal information.

Last Updated: February 9, 2026

Welcome to Brain C-13 Zenith Labs. This Privacy Policy explains how Zenith Labs LLC ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website brainc13zenithlabs.com and purchase our products.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. Please read this privacy policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Personal Information You Provide

When you interact with our website, we may collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, mailing address, phone number
  • Payment Information: Credit card details, billing address (processed securely through our payment processors)
  • Account Information: Username, password, order history
  • Communication Data: Emails, customer service inquiries, feedback, and reviews
  • Health Information: Any health-related information you voluntarily share when contacting our support team

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and your visit:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
  • Location Data: General geographic location based on IP address
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and pixel tags

Note: We do not store your complete credit card information on our servers. All payment transactions are processed through PCI-DSS compliant third-party payment processors.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Order Fulfillment and Customer Service

  • Processing and fulfilling your orders for Brain C-13
  • Sending order confirmations, shipping notifications, and delivery updates
  • Providing customer support and responding to your inquiries
  • Processing returns, refunds, and exchanges under our 180-day guarantee

Marketing and Communications

  • Sending promotional emails about new products, special offers, and discounts (with your consent)
  • Personalizing your experience and providing content tailored to your interests
  • Conducting surveys and collecting feedback to improve our products

Website Improvement and Analytics

  • Analyzing website usage to improve functionality and user experience
  • Detecting and preventing fraud, security threats, and technical issues
  • Conducting research and analysis to enhance our services

Legal Compliance

  • Complying with applicable laws, regulations, and legal processes
  • Enforcing our terms and conditions and protecting our legal rights

3. Information Sharing and Disclosure

We respect your privacy and are committed to protecting your personal information. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment Processors: To securely process your transactions
  • Shipping Carriers: To deliver your orders (USPS, UPS, FedEx)
  • Email Service Providers: To send transactional and marketing emails
  • Analytics Providers: To analyze website traffic and usage patterns
  • Customer Support Platforms: To manage customer inquiries

Important: We never sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is only shared with service providers who are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal processes such as subpoenas or court orders
  • Government requests and regulatory inquiries
  • Protection of our rights, property, or safety
  • Investigation of suspected fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality, such as shopping cart and checkout processes
  • Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous data
  • Functional Cookies: Remember your preferences and settings to personalize your experience
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored on your device
  • Delete all or specific cookies
  • Block third-party cookies
  • Block all cookies from specific sites
  • Clear all cookies when you close your browser

Please Note: Disabling certain cookies may affect the functionality of our website and your ability to make purchases.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures We Employ

  • SSL Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS technology
  • Secure Payment Processing: All payment transactions are processed through PCI-DSS Level 1 compliant payment gateways
  • Access Controls: Strict access controls limit who can access your personal information within our organization
  • Regular Security Audits: We conduct regular security assessments and vulnerability testing
  • Employee Training: Our staff receives regular training on data protection and privacy practices
  • Data Backup: Regular backups ensure your data is protected against loss

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using commercially acceptable means to protect your data.

6. Your Privacy Rights

You have certain rights regarding your personal information. Depending on your location, these may include:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete information
  • Right to Deletion: Request deletion of your personal information, subject to certain exceptions
  • Right to Portability: Receive your data in a structured, commonly used format
  • Right to Opt-Out: Unsubscribe from marketing communications at any time
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Object: Object to certain types of processing

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: [email protected]
  • Phone: (800) 928-1184
  • Hours: 7 AM – 9 PM EST, Monday through Friday

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

7. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Your CCPA Rights

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
  • Right to Delete: Request deletion of your personal information, with certain exceptions
  • Right to Opt-Out: Opt-out of the sale of your personal information (Note: We do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

  • Identifiers (name, email, address, phone number)
  • Commercial information (purchase history, products purchased)
  • Internet activity (browsing history, website interactions)
  • Geolocation data (general location based on IP)

Do Not Sell My Personal Information: Brain C-13 Zenith Labs does not sell your personal information to third parties. We never have and never will sell your data for monetary compensation.

8. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill your orders and provide our services
  • Legitimate Interests: Processing for our legitimate business interests, such as fraud prevention and website improvement
  • Consent: Processing based on your explicit consent, such as marketing communications
  • Legal Obligation: Processing required to comply with applicable laws

International Data Transfers

Your personal data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Data processing agreements with our service providers
  • Appropriate technical and organizational security measures

Data Protection Officer

For GDPR-related inquiries, please contact us at [email protected] with "GDPR Request" in the subject line.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy:

  • Order Information: Retained for 7 years for tax and accounting purposes
  • Account Information: Retained until you request deletion or close your account
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Website Analytics: Typically retained for 26 months
  • Customer Support Communications: Retained for 3 years after resolution

After the retention period expires, we will securely delete or anonymize your personal information.

10. Children's Privacy

Brain C-13 is intended for adults over 18 years of age. We do not knowingly collect personal information from children under 13 years of age.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 13, we will promptly delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • For material changes, we will notify you via email or a prominent notice on our website
  • Your continued use of our website after changes constitutes acceptance of the updated policy

We encourage you to periodically review this page for the latest information on our privacy practices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Brain C-13 Zenith Labs Privacy Team

Email: [email protected]

Phone: (800) 928-1184

Hours: 7 AM – 9 PM EST, Monday through Friday

Mailing Address:
Zenith Labs LLC
Privacy Department
United States

We aim to respond to all privacy-related inquiries within 30 days.

Frequently Asked Questions About Your Privacy

What personal information does Brain C-13 Zenith Labs collect?
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We collect information you provide directly including name, email address, shipping address, phone number, and payment information when you make a purchase. We also collect browsing data, device information, and cookies to improve your experience. We do not store complete credit card information on our servers.

How does Brain C-13 Zenith Labs use my data?
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We use your data to process orders, provide customer support, send product updates and promotional offers (with your consent), improve our website and services, and comply with legal obligations. We never use your data in ways that aren't disclosed in our privacy policy.

Does Brain C-13 Zenith Labs share my information with third parties?
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We only share your information with trusted service providers who help us operate our business, such as payment processors and shipping carriers. We never sell your personal information to third parties for marketing purposes. All service providers are contractually obligated to protect your data.

How can I access or delete my personal data?
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You can request access to, correction of, or deletion of your personal data by contacting us at [email protected] or calling (800) 928-1184. We will respond to your request within 30 days and may need to verify your identity before processing.

Is my payment information secure with Brain C-13 Zenith Labs?
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Yes, we use industry-standard SSL encryption and secure payment processors. We do not store your complete credit card information on our servers. All transactions are processed through PCI-DSS compliant payment gateways, ensuring your financial data is protected.

How do I unsubscribe from marketing emails?
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You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us directly. Please note that you will still receive transactional emails related to your orders.

Does Brain C-13 Zenith Labs use cookies?
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Yes, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and deliver relevant advertisements. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.